"How can I hire the right candidate?" - Espresso with my mentor within
(posted over 8 years ago)
During
the interview process, take the time to understand a candidates career goals.
Do their career aspirations align with the job opening? Does the job match with
their unique abilities? Will they be excited about the work? If the answer is
no to any of these questions then guide them back in the direction they are
headed.
"How do I handle a setback?" - Espresso with my mentor within
(posted over 8 years ago)
Handle them with
great confidence and an understanding that everything will be okay. Then
determine what needs to happen next to turn a negative into a positive.
"Is good - good?" - Espresso with my mentor within
(posted over 8 years ago)
Good is good. But
why stick with good when you are excellent. When you are excellent in
everything that you do - when you give it your all - it's important for you to
know this and to feel a great sense of inner pride.
"How can I respond to requests more efficiently?" - Espresso with my mentor within
(posted over 8 years ago)
"How can
customer service be consistent?"
When employees sing
to the same beat of the drum - service is magical. When a beat is missed -
getting back into the rhythm quickly will ensure the customer experience
remains intact. If an employee continuously misses the beat it can ruin the
song for everyone.
"How to cope
with little sleep?"
Your body needs a
certain amount of sleep to function properly. When lacking sleep your
productivity will decrease and it will be more difficult to maintain focus. Get
a good nights sleep for a fresh start.
"How can I
respond to requests more efficiently?" Keep track of all
the questions and requests that you receive. For items that are requested often
- create a response template, document, video and a process for responding to
these types of requests. Slightly customize the response to meet your clients needs
and send it off.
"How do I take a vacation?" - Espresso with my mentor within
(posted over 8 years ago)
Reduce
stress by clearing your to-do lists. Know that your team will have your back
while you are gone. Break regular routines. Enjoy time with family - you
deserve it, they deserve it.
"How to handle last minute change?" - Espresso with my mentor within
(posted over 8 years ago)
Understand how the
change will impact you and others - then make decisions on what needs to be
adapted based on the changing conditions. A flexible approach, listening skills
and good decision making will make change smoother.
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