"How can customer service be consistent?"

When employees sing to the same beat of the drum - service is magical. When a beat is missed - getting back into the rhythm quickly will ensure the customer experience remains intact. If an employee continuously misses the beat it can ruin the song for everyone.

"How to cope with little sleep?"

Your body needs a certain amount of sleep to function properly. When lacking sleep your productivity will decrease and it will be more difficult to maintain focus. Get a good nights sleep for a fresh start.

"How can I respond to requests more efficiently?"

Keep track of all the questions and requests that you receive. For items that are requested often - create a response template, document, video and a process for responding to these types of requests. Slightly customize the response to meet your clients needs and send it off.

Reduce stress by clearing your to-do lists. Know that your team will have your back while you are gone. Break regular routines. Enjoy time with family - you deserve it, they deserve it.

 

Understand how the change will impact you and others - then make decisions on what needs to be adapted based on the changing conditions. A flexible approach, listening skills and good decision making will make change smoother.
  

It's Not about being your own boss, having flexibility in your day, being able to choose your clients, etc. It's about having an idea and being able to act on that idea quickly. It's about doing something that you are passionate about every day. It's about building a brighter future.


  

How would you like to be remembered when you are gone? A legacy can look different for everyone. It's important to think about the impact that you would like to make during your life - once you figure this out then your life will have a whole new vision and purpose. 


 

Every meeting should be followed by a thank you note. The person who has the most to gain from the relationship should send the note - the sales person, mentee, job seeker, etc. Or sometimes you can forget about the rules and just be the one who says thank you first.